RECEIVED A FAULTY ITEM?

We’re sorry to hear you have received a faulty item! At Orchids Atelier, we take great pride in the quality of each and every item. Customer satisfaction is our highest priority.

If you notice any damage when you receive your package, notify us right away; please send clear pictures of broken/damaged items and we are more than happy to help. Please send us an email at [email protected]

You must send us an image/video of the broken/damaged product to be eligible for up to a 40% partial refund in store credits. You must inform us of the broken/damaged product within 48 hours of it being signed for otherwise we can not provide any partial refunds for damaged items.

Please note that a partial refund only applies in cases where ordered item is visibly broken/damaged at the time of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Rest assured, if something is not right, we will make it right as customer satisfaction is our priority.

DO I HAVE TO PAY FOR THE RETURN?

The buyer is responsible for shipping costs for all orders to be returned.

PLEASE NOTE – 30% handling and restocking fee applies to all returned products for any reason.

WHERE DO I SEND MY RETURNS?

The customer support will contact you to provide the address of the location where the product should be returned. The product must be sent through a postal system that allows tracking, tracking number must be provided to customer support to follow up. Once customer support has received the item, we’ll be able to make the refund. Unfortunately, we do not offer exchanges or change of mind returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in form of a store credit.

please contact us at [email protected] if you have any questions

Thank you for your understanding!

Cancellations

A customer can cancel their order within 2 hours. After 2 hours the order is not cancellable.